FAQ

My Device Needs Repair, Is It Under Warranty?

Your Authorized Rep will discuss this with you at the time of sale. 

What Do I Need To Send In For A Warranty/repair Order?

We ask that you send your ENTIRE system in when doing a repair order so that we may diagnose the entire system for causes to your issue. Your shipment should include the pad(s), controller(s), and the power supply provided with each system.

How Do I Purchase A System?

If you would like more information on purchasing an In Light Medical Systems system or device, please call me at 616-443-6982  or email me at marywis@energyandlights.com with your location and I can assist you by answering your questions.

How Are ILMS Systems Different Than Other Light Therapy Systems?

In Light Medical Systems has 30 years of history in innovation and advancement of light therapy devices, and prides itself in the fact that each device is not only manufactured right here in the US with the highest quality materials available, but also carries FDA Clearance. ILMS uses Irivisium Superflux LED Diodes, of the highest quality.

I Have A 6/PORT Controller. What Does The “MUTE” Button Do?

The MUTE button enables you to chose between having a silent timer count down or have a beeping to notify you of timer completion during sessions.

How Do I Clean My Pads?

You can use a disinfectant wipe (non petroleum or non alcohol base) to clean the LEDs and neoprene of the pad, or you can place the pad into a clear plastic bag and then apply to the skin to minimize cleaning. Do not soak or submerge the pad. If you would like to clean the pad with a liquid cleanser, first spray the cleanser onto a paper towel and then use the paper towel to wipe down the pad.  We prefer to use a 30% white vinegar solution and dustless microfiber cloth.

How Do I Use The Pads?

It is as simple as placing the pads light side down against the skin of the target area, turning the controller on, and waiting until the session has ended.

What Makes The ILMS Irivisium Superflux Diodes Different Than Other Diodes?

Durability, high quality, and level of light output set the irivisium superflux diodes apart from the rest. These diodes report a lifespan of 20+ years.

How Long Should I Use My Light Pads?

The In Light Medical Systems™ standard protocol for treatment is twice a day for 20 minutes per session as follows:

  • Allow the unit to commence in automated more for 20 minutes or select a single setting and treat for 20 minutes
  • Additional sessions may speed up results. Do not apply to an area for more than 20 minutes in a 5-hour period. Do not exceed 60 minutes of application to an area in a 24-hour period.

What Are The Difference Between Each Program Setting?

Settings 1-7 increase in frequency in the rate of pulsing in each LED, while programs A, B, ad C are cumulative programs of each frequency.

Do I Have To Use A Specific Pad On A Specific Part Of My Body?

While some pads are designed to fit certain parts of the body better, any pad can be used on any part of the body.

Are The Pads Safe To Use On Animals?

We have received success stories and photos of customers using the devices on their animals.

Why Are There Only Three Wavelengths Used?

Research that has been done on light therapy has shown benefits with red, blue, and infrared lights.

What Does Light Therapy Do To The Body?

Assists the body to heal itself naturally on a cellular level Safely, Drug Free complimenting your healthcare provider treatment of care.

What Is ‘polychromatic’ Light Therapy?

Polychromatic light therapy means that more than one (1) light wavelength, or color, is used simultaneously. In Light Medical Systems™ uses at least least two (2) different light wavelengths in every pad.

What Is The Difference Between Blue, Red, And Infrared Light?

Blue light has a penetrating depth of 2-3mm (skin), red light has a penetrating depth of 8-10mm (soft tissue, connective tissue) , and infrared light has a penetrating depth of 20-100mm (bone).

Financing & Insurance

FINANCING:
Not available at this time.
INSURANCE:
Light Therapy systems are not covered by Insurance companies.  Your Health Savings Program may cover the system. 

I’m interested in Renting the (2) port or (6) port System before investing.

Yes, Rental units are available. Please contact your Energy & Lights representative to further discuss. (616) 443-6982

FAQ didnt solve your problem?

Here are several ways to contact us

Need Support?

Please feel free to contact us via telephone at 616.443.6982 or email marywis243@gmail.com.